The Glam Garage, much like similar businesses in our industry, has a strict cancellation policy. Here are the reasons why we stand behind that decision.
First, we want to start this topic by thanking our clients. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. While it is plausible that unforeseen situations may occur, please understand a last minute cancellation or no-show results in lost revenue, affects livelihoods, and affects the ability to maintain a business.
For all cancellation or rescheduling, a 48 hour notice on all Cosmetic Tattooing procedures and a 24 hour notice on all other Esthetic services is required. This is to allow adequate opportunity to fill the appointment time. A credit card is required to hold your appointment. Appointments cancelled within 24 hours, or for which clients are a ”No-Show,” will incur a charge of 50% of the service amount.
Please note that if you arrive 15 minutes later than your scheduled appointment start time, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time, it is considered a “No Show” and your card will be charged for 50% of the service scheduled. We thank you for understanding and for your cooperation in following our cancellation policy.
*The Glam Garage values your time and feels that it is only fair to honor the same policies we hold to our clients. Should we need to cancel on a client due to unsafe conditions, power outages, or other unforeseen events, with less than 24 hours notice, we will honor 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.